Privacy Policy



1) We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

2) Our privacy policy relates only to information that we obtain about you. If you visit a website operated by a third party through a hyperlink included in this website, your information may be used differently by the operator of that linked website.

3) A "cookie" is a message given to a Web browser by a Web server which is then stored by the browser in a text file on the hard drive of a user''s computer. Each time the browser requests a page from the server, this message is sent back so that the user can be identified. Bugs are invisible pieces of computer code that enable visitors to Websites to be tracked. Unlike cookies, a Web browser cannot be set to refuse to accept bugs. Our website host may use cookies, bugs or similar software tools during your visit to this Website which collect personally identifiable information about you, and by agreeing to our terms and conditions you consent to this.

4) In addition to the information you provide when placing an order with us, our site host will collect information each time you visit our Website. The information we hold will be accurate and up-to-date. You can check the information that we hold about you by e-mailing us on payment of a fee not exceeding £10. If you notify us of any inaccuracies we will delete or correct them promptly.

5) Your information will be used to process your booking and to notify you about any changes to our services. Occasionally, we may also use your details to inform you of other features, services and products we can provide which we think you may be interested in and may contact you by post, fax, e-mail or telephone. If you do not wish to receive this additional information, just let us know by phone, letter, e-mail or in person.

6) Other than to enable us to process your booking or inform you of other services, we will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction (such as the Office of the Information Commissioner or the Office of Fair Trading).

7) To comply with the requirements of the Data Protection Act 1998, we adhere to strict security procedures. We have taken all appropriate measures to ensure that no unauthorised disclosures of your details are made to a third party without your permission and unauthorised access to it is prevented. In order to assist us with our security policy, you must adhere to the provisions set out in our terms and conditions and this privacy policy.

If you have any questions in relation to our privacy policy, you can contact us at info@thelenbrook.com.